Shipping policy

Welcome to ZDOYA. We are committed to delivering your order in a fast, safe, and reliable manner. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

• All orders are processed within 24 hours of order confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• Once your order is processed, it will be dispatched through our trusted delivery partners.

2. Delivery Timeline

• We offer confirmed delivery within 5–7 business days across most serviceable locations in India.
• Delivery timelines may vary slightly depending on:
  • Remote or non-serviceable pin codes
  • Weather conditions
  • Public holidays or unforeseen logistics delays

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.
• Free shipping may be offered during promotional campaigns or above a specified order value.

4. Order Tracking

• Once your order is shipped, you will receive:
  • A shipping confirmation message/email
  • Tracking details and courier partner information

5. Delayed or Failed Deliveries

While we strive to ensure timely delivery, delays caused by courier partners, natural events, strikes, or other circumstances beyond our control may occur. In such cases, we will assist you in tracking and resolving the shipment status.

6. Incorrect Address or Delivery Failure

• Customers are responsible for providing accurate shipping details.
• Orders returned due to incorrect address, failed delivery attempts, or refusal to accept delivery may incur re-shipping charges.

7. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered with:

• Please do not accept the delivery if visibly damaged.
• Contact us immediately with photos/videos of the package for assistance.

8. Contact Us

For any shipping-related queries, please contact:

hello@zdoya.com

By placing an order with ZDOYA, you agree to the terms outlined in this Shipping Policy.