Shipping policy

Welcome to ZDOYA. We are committed to delivering your order in a fast, safe, and reliable manner. Please read this Shipping Policy carefully before placing an order.

1. Order Processing Time

All orders are processed within 24 hours of order confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Once your order is processed, it will be dispatched through our trusted delivery partners.

2. Delivery Timeline

We aim to deliver all orders within 5–8 business days across most serviceable locations in India.

Delivery timelines may vary depending on:

Remote or non-serviceable PIN codes
Weather conditions
Public holidays
Unforeseen courier or logistics delays

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before payment.
Free shipping may be offered based on the applicable offer, promotion, or order value.
Shipping charges, where paid by the customer, cover the logistics involved in processing and dispatching the order.
Shipping charges paid at the time of purchase are non-refundable for customer-initiated returns, order refusal, or failed delivery due to incorrect shipping information provided by the customer.
If an order was shipped free of charge, there is no shipping charge applicable for refund.
Customer-initiated eligible returns are subject to a non-refundable return logistics and processing charge, as specified in our Refund & Return Policy, regardless of whether the original order was shipped free of charge or with a paid shipping charge.
If a return is approved because the customer received a defective, damaged, or incorrect product, applicable shipping charges paid by the customer will be refunded, where applicable, and the return logistics and processing charge will not apply.

4. Order Tracking

Once your order is shipped, you will receive:

A shipping confirmation via email and/or SMS/WhatsApp.
Tracking details and courier partner information to monitor your shipment.

5. Delayed or Failed Deliveries

While we strive to ensure timely delivery, delays caused by courier partners, weather conditions, natural events, strikes, public holidays, or other circumstances beyond our control may occur.

In such cases, we will assist you in tracking your shipment and resolving the issue as quickly as possible.

6. Incorrect Address or Delivery Failure

Customers are responsible for providing complete and accurate shipping information.
Orders returned due to an incorrect address, failed delivery attempts, or refusal to accept delivery may be subject to additional re-shipping charges before they can be dispatched again.

7. Damaged or Tampered Packages

If your package appears damaged or tampered with upon delivery:

Please do not accept the package if the damage is visible.
Contact us immediately with clear photos or videos of the package so our team can investigate and assist you promptly.

If you discover that the product itself is damaged or incorrect after accepting delivery, please contact us within 48 hours of delivery in accordance with our Refund & Return Policy.