Shipping policy

Welcome to ZDOYA. We are committed to delivering your order in a fast, safe, and reliable manner. Please read this Shipping Policy carefully before placing an order.

1. Order Processing Time

  • All orders are processed within 24 hours of order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • Once your order is processed, it will be dispatched through our trusted delivery partners.

2. Delivery Timeline

We aim to deliver all orders within 5–8 business days across most serviceable locations in India.

Delivery timelines may vary depending on:

  • Remote or non-serviceable PIN codes
  • Weather conditions
  • Public holidays
  • Unforeseen courier or logistics delays

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • Free shipping may be offered during promotional campaigns or above a specified order value.
  • Shipping charges cover order processing, quality inspection, packaging, and logistics required to prepare and dispatch your order. Once an order has been dispatched, these charges are non-refundable, including in cases of customer-initiated returns, order refusal, or failed delivery due to incorrect shipping information provided by the customer.
  • If a return is approved due to a defective, damaged, or incorrect product delivered by ZDOYA, any shipping charges paid by the customer will also be refunded, where applicable.

4. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation via email and/or SMS/WhatsApp.
  • Tracking details and courier partner information to monitor your shipment.

5. Delayed or Failed Deliveries

While we strive to ensure timely delivery, delays caused by courier partners, weather conditions, natural events, strikes, public holidays, or other circumstances beyond our control may occur. In such cases, we will assist you in tracking your shipment and resolving the issue as quickly as possible.

6. Incorrect Address or Delivery Failure

  • Customers are responsible for providing complete and accurate shipping information.
  • Orders returned due to an incorrect address, failed delivery attempts, or refusal to accept delivery may be subject to additional re-shipping charges before they can be dispatched again.

7. Damaged or Tampered Packages

If your package appears damaged or tampered with upon delivery:

  • Please do not accept the package if the damage is visible.
  • Contact us immediately with clear photos or videos of the package so our team can investigate and assist you promptly.

8. Contact Us

For any shipping-related queries, please contact us:

Email: hello@zdoya.com
Phone: +91-9289890450

By placing an order with ZDOYA, you acknowledge that you have read, understood, and agree to this Shipping Policy.