Refund policy

At ZDOYA, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

We offer a 3-day return window, which means you have 3 days from the date of delivery to request a return.

To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be accompanied by the receipt or proof of purchase.

To initiate a return, please contact us at hello@zdoya.com or +91-9289890450.

If your return request is approved, we will provide return instructions, including the return shipping address. Returns sent without prior approval will not be accepted.

Return Eligibility

Returns will not be accepted if the product:

  • Has been worn, washed, altered, or damaged after delivery.
  • Is missing original tags or packaging.
  • Shows signs of use, stains, odors, or misuse.
  • Is returned after the 3-day return window.

Refunds

Once we receive your returned item, it will undergo a quality inspection. We will notify you whether your refund has been approved.

If approved:

  • The refund will be processed to your original payment method within 3–5 business days after approval.
  • Processing times by banks, card issuers, or payment providers may vary.

Shipping Charges

Shipping charges paid at the time of purchase cover order processing, quality inspection, packaging, and logistics required to prepare and dispatch your order. Once an order has been dispatched, these charges are non-refundable, including for customer-initiated returns.

However, if your return is approved because you received a defective, damaged, or incorrect product, any shipping charges paid by you will also be refunded.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery with clear photos or videos so we can evaluate the issue and provide an appropriate resolution.

Need Help?

For any questions regarding returns or refunds, please contact us:

Email: hello@zdoya.com

Phone: +91-9289890450