Refund policy

At ZDOYA, we want you to shop with confidence. If you are not completely satisfied with your purchase, you can request a return within 3 days of delivery, subject to the conditions below.

Returns

You may request a return within 3 days from the date your order is delivered.

To be eligible for a return, the product must:

  • Be unused, unworn, and unwashed.
  • Have all original tags attached.
  • Be returned with all original tags and packaging.
  • Be in its original condition, without stains, odors, damage, or signs of use.
  • Be accompanied by proof of purchase.

To request a return, contact us at hello@zdoya.com or +91-9289890450.

Once your return request is approved, we will provide you with the return instructions. Returns sent without prior approval will not be accepted.

Return Logistics & Processing Charge

For every approved customer-initiated return, a ₹120 return logistics and processing charge will be deducted from the refund amount.

This charge applies regardless of whether shipping was charged or provided free of charge on the original order.

The ₹120 return logistics and processing charge is non-refundable.

For example, if the returned product is eligible for a refund of ₹799, the refund amount will be ₹679 after deduction of the ₹120 return logistics and processing charge.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at hello@zdoya.com with clear photos or videos showing the issue.

After reviewing the issue, we will provide an appropriate resolution, which may include a replacement or refund.

For an approved return due to a defective, damaged, or incorrect product, the ₹120 return logistics and processing charge will not be deducted.

Refunds

Once we receive your returned product, it will undergo a quality inspection.

If the return is approved, the applicable refund amount will be processed to your original payment method within 3–5 business days of approval.

For an approved customer-initiated return:

Refund amount = Eligible product amount − ₹120 return logistics & processing charge

Any shipping charges paid on the original order, if applicable, are non-refundable for customer-initiated returns.

The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, or payment provider.

Products Not Eligible for Return

A return will not be accepted if the product:

  • Has been worn, washed, altered, or damaged after delivery.
  • Is missing its original tags or packaging.
  • Shows stains, odors, signs of use, or misuse.
  • Is returned after the 3-day return period.

Exchanges

We currently do not offer exchanges.

If you require a different size or product, you may return the eligible item according to this policy and place a new order.

Need Help?

For questions regarding returns or refunds, please contact us:

Email: hello@zdoya.com
Phone: +91-9289890450